Refund policy

At FashionFJ, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to make the refund process simple and hassle-free.

Eligibility for Refunds

• Products must be returned within 14 days of delivery.
• Items must be unused, in original packaging, and in the same condition as received.
• Sale items, personalized products, or gift cards are non-refundable.
  
  

How to Request a Refund

1. Contact our customer support team via email (kemjoetwo@gmail.com) or phone (07561816441) with your order number and reason for the return.
2. Our team will provide a Return Authorization and instructions for sending the product back.
   
   

Refund Processing

• Once we receive and inspect your returned item, we will notify you of the refund approval.
• Approved refunds will be processed within 5–7 business days to your original payment method.
• Shipping charges are non-refundable, except in cases of defective or damaged items.
  
  

Damaged or Defective Items

• If your product arrives damaged or defective, please contact us within 48 hours of delivery.
• We will arrange a replacement or full refund, including shipping costs.
  
  

Exchanges

• Exchanges are possible for the same product in a different size or color, subject to availability.
• Contact our support team to initiate an exchange.
  
  

At FashionFJ, we ensure a smooth and transparent refund process, so you can shop with confidence.